At LunaVia Sleep, we strive to ensure that you are completely satisfied with your purchase.
If, for any reason, you are not entirely happy with your order, you may return eligible items for a refund or replacement in accordance with the policy below.
1. Return Period
You may return most items within 30 days from the date of delivery.
If 30 days have passed since your order was delivered, unfortunately, we are unable to offer a refund or exchange.
2. Conditions for Returns
To be eligible for a return:
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The item must be unused, undamaged, and returned in its original packaging, where possible.
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Proof of purchase (such as your order number or receipt) must be provided.
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Items showing signs of wear, damage, or improper use may not qualify for a refund.
3. How to Initiate a Return
You can easily start your return through our self-service portal:
https://account.lunaviasleep.com
Please include your order number and contact details when submitting your request.
Once your return is approved, you will receive full instructions on how to ship your item back to us.
4. Return Shipping Costs
Unless the item is faulty, damaged, or incorrectly sent,
the customer is responsible for covering the cost of return shipping.
If the return is due to a defect or our error, LunaVia Sleep will cover the return postage costs in full.
5. Refunds
Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.
Approved refunds will be processed to your original method of payment within 5–10 business days.
Please note that it may take additional time for your bank or payment provider to process and post the refund.
6. Non-Returnable Items
For hygiene reasons, the following items cannot be returned once opened unless faulty:
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Orthopaedic pillows and cushions
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Pillowcases or bedding items
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Any product marked as “Final Sale” or “Non-returnable”
7. Need Assistance?
If you have any questions or need help with your return, please contact us at:
📧 support@lunaviasleep.com
We are committed to making your return process smooth and stress-free.
8. Company Information
LunaVia Sleep Ltd
Business address: 114, 115 New Street, Birmingham, B2 4RQ, United Kingdom
Website: https://lunaviasleep.com
